Bucharest, București, Romania
Summary
Leading team operations within Genpact EMEA from Bucharest, driving quality and customer support initiatives.
Highlights
Manage and coach team members to meet SLAs and KPIs
Collaborate with cross‑functional stakeholders to enhance process quality
Bucharest, București, Romania
Summary
Conducted quality assurance and support across services, analyzing and improving operational processes.
Highlights
Performed QA analysis for performance improvements
Supported technical and customer support efforts
Berlin, Berlin, Germany
Summary
Provided logistics and customer-facing support in German market for supply chain operations.
Highlights
Handled service inquiries and coordination with logistics partners
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Summary
Delivered customer and technical support for ride-hailing platform across regions.
Highlights
Resolved customer issues and provided technical troubleshooting
Amman, al-Āşimah, Jordan
Summary
Supervised operations team at Amman airport group, managing service quality and team performance.
Highlights
Led operational team to deliver airport services efficiently
customer service, technical troubleshooting.
QA, quality inspection, process improvement.
technical troubleshooting, support operations.